Fatma PAKDİL


PERSONEL INFORMATION

NAME AND SURNAME FATMA PAKDIL ...
NATIONALITY TURKISH ...
AGE 28 ...
PLACE OF BIRTH BURSA ...
MARITAL STATUS MARRIED ...
PHONE 0 - 224 – 4418986 0 - 542 - 4178494
E-MAIL fapakdil@uludag.edu.tr ...


EDUCATION

1998 - DOCTORATE DEGREE ULUDAĞ UNIVERSITY
SOCIAL SCIENES INSTITUTE
1993-1996 BUSINESS MASTER’S DEGREE : BUSINESS/MANAGEMENT—ORGANIZATION

THESIS SUBJECT : TOTAL QUALITY MANAGEMENT IN HUMAN RESOURCES

ULUDAĞ UNIVERSITY
SOCIAL SCIENCES INSTITUTE
1989-1993 BACHELOR’S DEGREE :
THESIS SUBJECT : STATISTICAL METHODS IN AUTOMOTIVE SECTOR
ULUDAĞ UNIVERSITY
ECONOMIC AND BUSINESS SCIENCES FACULTY ECONOMETRY
1986-1989 HIGH SCHOOL KAYSERI HIGH SCHOOL - KAYSERI
1983-1986 SECONDARY SCHOOL MUHSIN ADIL BINAL SECONDARY SCHOOLYEŞILYURT / ISTANBUL
1979-1983 PRIMARY SCHOOL SÜREYYAPAŞA PRIMARY SCHOOL
PENDIK / ISTANBUL


EXPERIENCES


OCCUPATION

2000 - .... LECTURER ULUDAĞ UNIVERSITY ENGINEERING FACULTY
INDUSTRIAL ENGINEERING DEPARTMENT
1994 - 2000 QUALITY ASSURRANCE MANAGER PRIVATE KONUR HOSPITAL/BURSA


PROJECTS

FEBRUARY 1999 PLANNING AND APPYLING OF EFQM SELF-ASSESSMENT SYSTEM IN PRIVATE KONUR HOSPITAL/BURSA
JUNE 1998 CREATING, APPYLING AND IMPROVING OF CUSTOMER SATISFACTION MESAUREMENT SYSTEM IN PRIVATE KONUR HOSPITAL/BURSA
MAY 1995 - JUNE 1997 CREATING, APPYLING AND REGISTARING OF ISO 9001 QUALITY ASSURRANCE SYSTEMS IN PRIVATE KONUR HOSPITAL / BURSA
NOVEMBER 1994 - MAY 1995 CREATING AND APPLYING OF COST ACCOUNTING SYSTEM IN PRIVATE KONUR HOSPITAL/BURSA


CONSULTING

... CONSULTING TO A MASTER THESIS ABOUT WHICH PREPARING PERFORMANCE APPRASIAL SYSTEMS IN HOSPITALS, AND APPYLING IN PRIVATE KONUR HOSPITAL / BURSA
... CONSULTING TO A MASTER THESIS ABOUT WHICH SYSTEM DOCUMANTATION’S IMPORTANCE IN QUALITY ASSURRANCE SYSTEMS AT ULUDAĞ UNIVERSITY / BURSA


OTHER JOB RELATED ACTIVITES


TRAINING

FEBRUARY 1999 EFQM BUSINESS EXCELLENCE MODEL KALDER/BURSA
10-MAY 1998 CHANGING MANAGEMENT PRIVATE KONUR HOSPITAL / BURSA
MAY 1998 INTERNAL QUALITY AUDIT (2TH) TURKHISH STANDARTS INSTUTITE / BURSA
MARCH 1998 5 S IPEK KAĞIT PRACTICES ISTANBUL
JANUARY 1998 COMMUNICATION IMPROVEMENT TECNIQUES AND TRAINING OF TRAINER ULUDAĞ UNIVERSITY / BURSA
JAUNARY 1998 TEAM WORK AND SWOT ANALYSIS PERFORMANCE CONSULTING / ISTANBUL
OCTOBER 1996 INTERNAL QUALITY AUDIT TURKHISH STANDARTS INSTITUTE / BURSA
APRIL 1996 STATISTICAL PROSESS CONTROL TURKHISH STANDARTS INSTITUTE / BURSA
MAY 1995 SYTEM DOCUMANTATION IN QUALITY ASSURRANCE TURKHISH STANDARTS INSTITUTE / BURSA
MAY 1995 QUALITY ASSURRANCE MANAGEMENT

 

TURKHISH STANDARTS INSTITUTE / BURSA
OCTOBER 1994 MODERN MANAGEMENT TECHNIQUES TURKHISH STANDARTS INSTITUTE / BURSA


SYMPOSIUM AND CONGRESSES

NOVEMBER 1999 8TH. NATIONAL QUALITY CONGRESS

ANNOUNCEMENT : PATIENT SATISFACTION AND PATIENT FOCUSED HEALTH CARE IN KONUR HOSPITAL

ISTANBUL
 

OCTOBER 1999

 

TOTAL QUALITY MANAGEMENT IN HEALTH CARE

ANNOUNCEMENT 1: STAR SYSTEM IN SELECTION PROCESS AND

ADAPTATION TRAINING

ANNOUNCEMENT 2 : EFQM BUSINESS EXCELLENCE MODEL IN HOSPITALS

BAŞKENT UNIVERSITY/ANKARA
MAY 1999 EUROPEAN QUALITY MANAGEMENT WINNER’S SHARING CONFERENCE ISTANBUL
MARCH 1999 BUSINESS EXCELLENCE MODEL IN HEALTHCARE KALDER-HOSPITAL MANAGEMENT REVIEW / ISTANBUL
FEBRUARY 1999 BUSINESS EXCELLENCE MODEL (EFQM MODEL) KALDER/BURSA
NOVEMBER 1998 7TH. NATIONAL QUALITY CONGRESS / ISTANBUL
NOVEMBER 1998 BRISA 11th. IMPROVEMENT CONFERENCE / ISTANBUL
MAY 1998 EUROPEAN QUALITY MANAGEMENT WINNER’S SHARING CONFERENCE ISTANBUL
JANUARY 1998 OYAK-RENAULT SHARING MEETING

QUALITY JOURNEY IN PRIVATE KONUR HOSPITAL

OYAK-RENAULT AUTOMOBILE FACTORY / BURSA
NOVEMBER 1997 TOTAL QUALITY MANAGEMENT IN HELATHCARE AND PERFORMANCE MEASUREMENT BAŞKENT UNIVERSITY / ANKARA
NOVEMBER 1997 NATIONAL QUALITY CONGRESS TURKHISH STANDARTS INSTITUTE / ISTANBUL
SEPTEMBER 1997 QUALITY IN HEALTHCARE

ANNOUNCEMENT : EMPLOYEE SATISFACTION

BAYINDIR MEDICAL CENTER/ANKARA
NOVEMBER 1996 MEASUREMENT AND EVALUATION IN TOTAL QUALITY MANAGEMENT ANNOUNCEMENT : VISION RESARCH IN HOSPITALS BAŞKENT UNIVERSITY/ANKARA
NOVEMBER 1995 TOTAL QUALITY MANAGEMENT IN HEALTHCARE BAŞKENT UNIVERSITY/ANKARA